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# Get help or send feedback

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## Contact support

1. Tap **Today**.
2. Open your profile.
3. Under **Help & Feedback**, tap **Contact Support**.
4. Describe what happened and what you expected.
5. Add your device and iOS version if you know them.
6. Review the email, then send it.

The app opens an email draft to **help@futurecastapp.com**. It includes your Futurecast Account ID.

If no email app opens, write to **help@futurecastapp.com** from your usual email app.

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## Include your Account ID

Your **Account ID** is a code Futurecast uses to identify your account. It helps support find the right account. It is not a password.

1. Open Profile.
2. Scroll to **Account Info**.
3. Tap **Copy Account ID**.
4. Paste it into your message to support.

For a missing purchase, include when you bought it and what the app says. For a missing library, say whether you used iCloud Sync or saved a backup.

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## Report a bug

A bug is something in the app that does not work as expected. **Report a Bug** appears when in-app reporting is available.

1. Open Profile.
2. Under **Help & Feedback**, tap **Report a Bug**.
3. Describe the problem. Include what you tapped just before it happened.
4. Review the screenshot if one is attached.
5. Turn off **Include Screenshot**, or tap **Remove Screenshot**, if you do not want to send it.
6. Tap **Send Bug Report**.

Anything visible in an included screenshot is sent with the report. Review it for personal information first.

If the report cannot be sent, keep your description and use **Contact Support**.

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## Use Shake to Report

1. Open Profile.
2. Under **Help & Feedback**, turn on **Shake to Report**.
3. When you notice a problem, shake your phone.
4. Tap **Report Bug** in the prompt.
5. Review and send the report as described above.

You can turn **Shake to Report** off in the same place.

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## Suggest a feature

If **Suggest a Feature** appears under **Help & Feedback**, tap it to open the feedback page. Follow the page's instructions.

If that page will not load, use **Try Again** or send your idea through **Contact Support**.

[Back to Futurecast Help](https://futurecastapp.com/help)