Recover your futures on a new phone
There are two things to bring back: your saved library and your paid access.
There are two things to bring back: your saved library and your paid access.
Your library needs data saved in iCloud or a .futurecast backup file. Your purchase can be checked through Restore Purchases. A purchase receipt does not contain your futures.
Before leaving your old phone
If you still have it, export a backup. Check that the file is saved somewhere you can reach from the new phone.
If you use iCloud Sync, check its status too. Keep your old phone and its data until you have checked the new one.
When setting up a new phone
- Open Futurecast.
- On the welcome screen, tap I've used Futurecast before.
- Wait while Futurecast checks iCloud.
- Follow the result shown on the screen.
If a library is found and your membership is active, Futurecast begins bringing it back.
If a library is found but membership has ended, Bring Them Back opens the renewal option. Not Now leaves that flow.
If no library is found, you can choose Import Backup. Pick your .futurecast file and review its contents before importing.
If iCloud cannot be checked, use Try Again after resolving the message. Import Backup is another route if you have a saved file.
If you only need your paid access back, tap Restore purchases only when it appears. This checks your purchase without importing a library. Read the result. Use Try Again if the app shows that the purchase check still needs attention.
Choose Start Fresh only when you want to continue setting up without restoring a library through that screen.
If you are already inside the app
- For an existing iCloud library, open Profile and review iCloud Sync.
- For a saved file, use Profile > Import Backup.
- For missing paid access, use Profile > Restore Purchases.
- For a recently deleted item, check Recently Deleted.
If your library is still missing
Contact support with your Account ID, the phone you used before, and the restore message you see. Say whether you have a backup or used iCloud Sync.
Keep any old backup files and the data on your old phone. Do not use Delete All Data as a recovery step.
If you see Restore account access
Your futures can be present while Futurecast still needs to check access for making AI images.
- Read the account access message.
- Tap Verify purchase if that button is shown.
- Wait for the result.
If verification succeeds, Futurecast confirms that account access is restored. If it fails, read the new message. Use Try verification again only when it is offered.
If Futurecast says recovery is unavailable or asks you to wait, give it time before another attempt. Use Contact support when offered. You do not need to delete your futures to verify a purchase.